1 . If you have any question or doubt about our electric bikes or bicycles, we will respond and handle within 24 hours

2. We have established the repair and maintenance sites in Netherlands and Germany so as to offer fast and efficient service

3 . Our ebikes and components are guaranteed for 24 months . If any problem occurs , you can directly contact us and send an email to saneagle@saneagle.com, we promise to fix your problem within 24 hours

4 . As for the easily damaged components and parts , we will provide 1%-2% of these components according to the order quantity . These components will be shipped to our clients in the next order

5 . Our repair and maintenance site provides you free service of battery charge